Marjoram Pubs PRIVACY POLICY
Last updated: April 2026
Privacy Policy
We respect your privacy and are committed to protecting your personal data. This policy explains how Marjoram Pubs collects, uses, and protects your information when you interact with us online or in our venues.
Who we are
Marjoram Trading, trading as Marjoram Pubs (“we”, “our”, “us”), operates a group of hospitality venues across Essex. We are the data controller responsible for your personal data.
You can contact us at marketing@marjoramgroup.co.uk or by post at White Hart, The Street, Little Waltham, CM3 3NY.
How we collect your data
We collect personal data when you use our website, make a booking, sign up for marketing, use Wi-Fi in our venues, contact us, apply for a job, or otherwise interact with us. We may also receive data from trusted third-party providers such as booking systems, payment processors, and analytics services.
What data we collect
We may collect your name, email address, phone number, postal address, date of birth, and preferences such as favourite venues or interests. When you use our website, we may also collect technical data including your IP address, device type, browser information, and how you interact with our site.
How we use your data
We use your personal data to manage bookings and enquiries, provide services, send confirmations, improve our website and customer experience, maintain security, and comply with legal obligations. Where you have given consent, we may also send marketing communications tailored to your interests.
Legal basis for processing
We process your data under one or more of the following legal bases: your consent (for marketing), the performance of a contract (such as bookings), our legitimate interests (such as improving services and security), and legal obligations where required.
Marketing
We may personalise marketing communications based on your preferences, past interactions, and engagement with our emails, such as whether you open or click on links. This helps us make our communications more relevant to you. We use trusted third-party email providers to send and manage our marketing communications, and they process your data only on our instructions.
Cookies and tracking technologies
We use cookies and similar technologies to make our website function properly, improve performance, and understand how visitors use our site. Cookies help us remember your preferences, analyse website traffic, and deliver relevant content or advertising where appropriate.
Some cookies are essential for the operation of our website, while others are optional and only used with your consent. When you first visit our website, you will be given the option to accept or manage cookies through our cookie banner. You can also control or delete cookies at any time through your browser settings, although some features of the website may not function correctly if cookies are disabled.
We may use third-party services such as analytics providers, booking platforms, and advertising networks, which may also set cookies on your device. These providers process data in accordance with their own privacy policies.
CCTV
CCTV operates in our venues for safety, security, and crime prevention. This is carried out under our legitimate interests. Access is restricted and footage is retained only for a limited period unless required for investigation.
Sharing your data
We may share your personal data with other venues within our group and with trusted service providers such as booking systems, payment processors, marketing platforms, and IT providers. We may also share data where required by law. We do not sell your personal data.
International transfers
Some of our service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in line with UK data protection law.
Data retention
We keep personal data only for as long as necessary. Marketing data is kept until you withdraw consent. Booking and transaction data may be retained for up to six years for legal and accounting purposes. CCTV footage is retained for a short period unless needed longer. Website analytics data is retained according to system settings.
Data security
We take appropriate technical and organisational measures to protect your personal data, including secure systems, access controls, and trusted third-party providers. However, no system is completely secure.
Your rights
You have the right to access your personal data, request correction, request deletion, restrict or object to processing, and withdraw consent at any time. You also have the right to complain to the Information Commissioner’s Office if you are unhappy with how your data is handled.
Contact us
If you have any questions or wish to exercise your rights, please contact marketing@marjoramgroup.co.uk. We may need to verify your identity before responding and will reply within one month.
Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.